Privacy Policy

Effective Date: 21/4/2025

At New Heights Repairs, your privacy is important to us. This Privacy explains how we collect, use, and protect your information when you contact us or use our device repair services. We do not offer any online purchasing or payment features on our website.

Information We Collect

We may collect the following types of information when you reach out to us through our website, phone, or email:

Your name and contact information (phone number, email)
Device details for repair purposes
Any information you voluntarily provide when requesting a service or quote

We do not collect any payment details on our website.

How We Use Your Information

The information you provide is used solely to:

Respond to your inquiries or service requests
Coordinate repair appointments
Offer device diagnostics and updates regarding your repair status

We respect your privacy and will never sell, rent, or share your personal information with third parties unless required by law.

Payment Information

We do not process any online payments on this website. All payments are made in person at the time of service using cash or agreed-upon local payment methods.

Warranty Policy

All repairs completed by New Heights Repairs are covered under a 90-day limited warranty on parts and labor. This warranty applies only to parts replaced and work done by us. It does not cover:

New physical or liquid damage
Issues caused by unauthorized repairs or tampering after our service
Problems unrelated to the original repair

No Fix, No Fee Policy

If we are unable to fix your device, you won’t be charged for the repair. However, diagnostic or evaluation fees may still apply in some cases.

Data Responsibility

While we do our best to protect your data, we recommend backing up your device before handing it over for repair. New Heights Repairs is not responsible for data loss during the repair process.

Contact Us

If you have any questions about this policy or need help with your device, you can reach us at:

New Heights Repairs

Tel: (713) 869-2355
Email: contact@newheightsrepairs.com